MIT Technology Review · ArtificialIntelligence · 2026-08-18
We still don’t know how people are really using AI
AI companies like Anthropic and OpenAI regularly publish reports on how people are using products like Claude and ChatGPT, but they only release the data they want us to see, AI researchers say. “There is no independent source to corroborate it,” says Anka Reuel, a Computer Science PhD candidate at the Stanford Trustworthy AI Research… But a new study shows that work use cases make up less of the picture than AI companies claim. We still don’t know how people are really using AI
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